Refund & Return Policy

At Brilliance Cosmocare, we are committed to providing high-quality skincare and wellness products. Every order is carefully checked before dispatch. However, if you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Return

  • Returns are accepted only if:

    • The product is damaged, defective, or wrongly delivered.

    • The request is raised within 48 hours of delivery.

    • The product is unused, unopened, and in original packaging.

  • Due to the personal and hygienic nature of skincare/cosmetic products, we cannot accept returns once the seal is broken or the product is used, except in cases of manufacturing defect.

2. Non-Returnable Items

  • Opened or used products.

  • Products without original packaging, invoice, or proof of purchase.

  • Items purchased during special promotions, discounts, or clearance sales.

3. Process for Returns

  • To initiate a return, please email us at support@brilliancecosmocare.com with your order number, product details, and clear photographs of the issue.

  • Our quality team will review your request and decide on eligibility.

  • If approved, we will arrange a reverse pickup (where available) or request you to courier the product back to us.

  • On receipt, the product will be inspected. Based on the report, a replacement or refund will be processed.

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4. Refunds

  • Refunds (if approved) will be initiated to your original mode of payment within 7–10 working days.

  • In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

  • Shipping charges and COD fees are non-refundable.

5. Company’s Discretion

  • We value our customers and try our best to resolve concerns fairly. However, all return and refund requests are subject to final approval by Brilliance Cosmocare after internal verification.

    We reserve the right to:

    • Reject a return/refund if the product does not meet the above conditions.

    • Offer replacement or store credit instead of a cash refund, wherever appropriate.

    • Modify or update this policy without prior notice, in compliance with applicable Indian laws.

6. Contact Us

For any return or refund queries, reach out at:
support@brilliancecosmocare.com

7. Your Rights Under Indian Law

As per the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data.

  • Request correction or updating of your information.

  • Request erasure of your data (subject to legal obligations).

  • Withdraw consent at any time.

  • Lodge a grievance with our Grievance Officer or with the Data Protection Board of India.